Terms, Privacy & Refunds.

Terms of Service

These terms apply when you order or use a Minecraft server from DSN Servers ("we", "us"), based in Bastrop, Texas. By ordering a server you agree to them. If you don't, please don't order.

1. What we provide

We rent you a managed modded Minecraft Java Edition server with the RAM, CPU and storage listed on the plan you choose, access to a control panel, a yourname.dsnservers.com subdomain, and the backups described on our site. Player counts on plan cards are estimates, not guarantees.

2. Ordering and billing

• Ordering is currently closed while we relaunch on new hardware; nobody is charged until it reopens.
• Plans are billed monthly in USD, in advance. There is no contract or minimum term. We don't sell yearly plans yet; their terms will be published here when yearly plans launch.
• Orders are placed through our Stripe checkout. Your first payment is taken when you order, and your plan renews automatically each month until you cancel. Questions before you order? Email hello@dsnservers.com.
• After your payment goes through, your server and control panel account may be created automatically, using the email address and server name you gave at checkout. If automatic setup isn't available or doesn't finish, we set the server up by hand. Either way, new customers get an email explaining how to log in to the panel. If you already have a panel account with the same email address, the new server is added to that account.
• If a payment fails or isn't made, we'll email you. Servers with unpaid balances may be suspended after 3 days and deleted, including backups, after 14 days.
• You can upgrade, downgrade or cancel at any time. Cancellation takes effect at the end of the period you've already paid for.

3. Your responsibilities

• You must be 13 or older to order. If you're under 18, you need a parent or guardian's permission.
• Keep your panel login private. You're responsible for what happens on your server, including what your players and any sub-users you add do with it.
• Comply with Mojang/Microsoft's Minecraft EULA, including its rules on selling in-game items. We don't accept the EULA for you: the first time your server starts, the panel console asks you to accept it, and the server won't run until you do.

4. Acceptable use

You may not use your server to:

• host anything other than a Minecraft server and the plugins, mods and tools that support it (no crypto mining, proxies, bots, or unrelated software);
• attack, scan or disrupt other systems, or run DDoS tools;
• distribute malware, pirated software or content that is illegal in the United States;
• harass or threaten anyone, or host content that exploits minors;
• deliberately abuse shared resources in a way that degrades other customers' servers.

We may suspend a server immediately for a serious breach, and we'll tell you why. For minor issues we'll email you first and give you a chance to fix it.

5. Backups and your data

We take nightly off-site backups and check once a month that backups can be restored. You also get 5 on-demand backups you control from the panel. Backups are a safety net, not a guarantee; you're responsible for keeping your own copies of anything you can't afford to lose. When a server is cancelled or deleted, its files and backups are removed within 14 days.

6. Uptime and support

We aim to keep servers online around the clock and will tell you in advance about planned maintenance. Support is by email at hello@dsnservers.com; we usually reply within one business day. We don't offer a formal uptime SLA on monthly plans.

7. Limitation of liability

The service is provided "as is." To the fullest extent allowed by law, we aren't liable for lost data, lost profits, or indirect or consequential damages, and our total liability to you for any claim is limited to the amount you paid us in the 3 months before the claim.

8. Changes and governing law

We may update these terms; if a change materially affects you, we'll email you before it takes effect. These terms are governed by the laws of the State of Texas, and any dispute will be handled in the courts of Bastrop County, Texas.

Privacy Policy

Short version: we collect what we need to run your server and bill you, we don't sell it, and we don't run ad trackers.

What we collect

• Account and order details: your name, email address, the plan you ordered, and payment records. Card details are handled by our payment processor; we never see or store full card numbers.
• Server data: the files, worlds, configs and logs on your server, plus panel activity logs (logins, restarts, file changes) and your IP address for security and abuse prevention.
• Website analytics: this site uses Cloudflare Web Analytics. It doesn't set cookies, doesn't build a profile of you and doesn't follow you across other sites. It gives us aggregate numbers only, such as page views, referring sites and visitors' rough location by country.
• Email: if you email us, we keep the conversation so we can help you.

When you buy a plan

Checkout is handled by Stripe. When you pay, Stripe sends us your name and email address. We use your email address to create your control panel account (automatically when possible, otherwise by hand), and the panel emails you a link to set your password. If you already have a panel account with that email address, the new server is added to it. The server name and modpack you type at checkout are used to set up your server. Your server name may also become your yourname.dsnservers.com address, and DNS records are public, so don't use anything private as a server name. We get a short private notification on Discord with your name, email address, server name, modpack and any partner code, so we know a new server is live. If you give us a partner code, at checkout or by email, we save it with your customer record in Stripe so we can pay that partner a commission. Partners see the date and amount of payments they referred, never your name, email address or payment details.

The free crash log analyzer

• Logs you paste into the crash log analyzer are processed in memory to produce a diagnosis. We don't store them.
• Before any part of your log is sent for AI analysis or shown back to you in a result, we remove IPv4 addresses, the username in home-folder paths (the yourname in C:\Users\yourname) and values that look like access tokens, session tokens or passwords. The rest of the log, such as player names, world names and mod names, isn't changed, so check it before you paste if that matters to you.
• Common crashes are recognized by our own rules, which run on Cloudflare's network. When the rules can't explain a crash, or you ask for a deeper analysis, a trimmed excerpt of the redacted log (the key error lines and the end of the log) is sent to Anthropic's API to generate the diagnosis. Anthropic processes it for us under its commercial terms, which don't allow it to train its models on what we send.
• To prevent abuse, your IP address is used briefly to count AI analyses per hour. The counter is kept in Cloudflare KV and deletes itself after about an hour.
• If you paste an mclo.gs link, our server fetches that log from mclo.gs's public API and handles it like a pasted log, so mclo.gs sees our server, not your IP address. To prevent abuse, your IP address is used to count those fetches per hour. That count is kept in memory only and is dropped when the hour ends.
• A result link ("Copy link to this result") holds only which known problems were found and the Minecraft, mod loader and Java versions. No part of your log, no mod names and no AI text go into it.
• Hosting companies that use our crash analysis API send logs that are handled the same way: redacted, analyzed and not stored. For them we keep only a monthly count of AI analyses, for billing.

The Discord crash log bot

If you use our Discord bot (DSN Crash Log Bot), Discord sends us the command and what you give it (an attachment, an mclo.gs link, pasted text, or the message you run Analyze crash log on), together with your Discord user ID and the server and channel IDs, as it does for every Discord app. We download the log from Discord or through mclo.gs's public API, analyze it in memory with the same rules as the crash log analyzer, and don't store the log or those IDs. The bot's answer never quotes your log. If AI analysis is switched on for the bot, a redacted excerpt may be sent to Anthropic as described above, and your Discord user ID is used to count AI analyses per hour; that counter is kept in Cloudflare KV and deletes itself after about an hour.

The support chat

• The support chat on our pages answers questions about DSN Servers from what's on this website. Its answers are written by Anthropic's AI model, Claude. To answer, our server sends Anthropic your message, the recent conversation (your last few messages and its replies) and the parts of our own pages that match your question. Before your messages are sent, we remove email addresses, IP addresses and values that look like access tokens, session tokens or passwords. Anything else you write, such as names, is sent as you wrote it. Questions our pages clearly don't cover get a fixed reply and aren't sent to Anthropic.
• If you paste a crash log, or an mclo.gs link to one, it's checked by the same rules as the crash log analyzer. What the rules found, the log's key error lines and the end of the log (up to its last 6,000 characters, which is the whole log if it's short) are then sent to Anthropic, with IP addresses, email addresses, the username in home-folder paths and values that look like tokens or passwords removed first. Player names, world names and mod names aren't changed. The conversation keeps only a one-line note that you pasted a log, so the log isn't sent again with your later messages.
• Anthropic processes what the chat sends for us under its commercial terms, to generate the answer. Its privacy policy explains how it handles and keeps that data.
• We don't store chat messages or logs on our servers, and we keep no analytics on what you write in the chat.
• To limit use, your IP address (for IPv6, your network's /64) is used to count chat messages per hour. That counter is kept in Cloudflare KV and deletes itself after about an hour. A site-wide counter limits how many chat messages are answered by AI each day; it holds only a number, nothing about you.
• The conversation is kept in your browser tab (sessionStorage), so it stays as you move between our pages. It's gone when you close the tab or press Start over. A signed token kept with it lets our server check the conversation wasn't changed; it holds no personal information.
• Please don't paste personal information, passwords or tokens into the chat. It can't take orders or payments.
• Answers are generated by AI and can be wrong. Check anything important against our pages, or email hello@dsnservers.com.

The free client-or-server-side checker

The mod list you paste into the client-or-server-side checker is read in your browser and isn't sent to us. If you leave its Modrinth box ticked, your browser sends the names of mods that aren't in our own table straight to Modrinth's public API (api.modrinth.com) to look them up, and Modrinth's own privacy policy applies to that request.

Early-access requests

If you request early access on our page for hosting companies, we store what you submit (company, website, email address, control panel type, weekly crash-ticket volume and your message) together with your approximate country, which Cloudflare works out from your connection. It's stored in Cloudflare KV, and a short notification with the same details may also be posted to a private Discord channel so we see it quickly. We use it only to contact you about early access, and we keep it until you ask us to delete it. Your IP address is also used to limit how many requests can come from one network per hour; that counter deletes itself after about an hour.

Launch list

If you join the launch list for modded Minecraft hosting on our homepage, we store your email address, the plan and player count you pick, any modpack you name, which link brought you, if the link had a campaign tag, and your approximate country (which Cloudflare works out from your connection) in Cloudflare KV, and a short notification with the same details may also be posted to a private Discord channel. A campaign tag is the utm_source, utm_medium or utm_campaign part of a link's address, such as "reddit"; we read it from the address when you sign up, and set no cookie and load no tracking script for it. We use these details only to email you when ordering opens and to count which links bring signups, and delete them when you ask. Your IP address is also used to limit how many signups can come from one network per hour; that counter deletes itself after about an hour.

Project Zomboid waitlist

The Project Zomboid waitlist is a separate list from the launch list. If you sign up on our Project Zomboid page, we store your email address, the group size you pick, which link brought you, if the link had a campaign tag (read the same way as above, with no cookie or tracking script), and your approximate country in Cloudflare KV, and a short notification with the same details may also be posted to a private Discord channel. We use them only to tell you if we open Project Zomboid servers, and to count which links bring signups. We keep them until Project Zomboid servers open, until we decide not to offer them, or until you ask us to delete them, whichever comes first. Your IP address is also used to limit how many signups can come from one network per hour; that counter deletes itself after about an hour.

Partner program

If you apply to our partner program, we keep your application email, your partner code, the PayPal email address you give us for payouts, any tax details we have to ask you for before paying you (such as a W-9 form in the US), and a record of the commission and payouts we've sent you. If you're under 18, that includes the PayPal email address of the parent or guardian who receives your payouts. We use it to run the program and pay you, and we keep payout records for as long as tax law requires.

How we use it

To set up and run your server, bill you, answer support requests, keep the service secure, pay partners, and let you know about changes that affect your service. We'll only send marketing email if you ask for it, and you can opt out any time.

Who we share it with

Only providers we need to run the service: our hosting provider (the game server hardware and its network DDoS protection), Cloudflare (DNS, this website and its DDoS protection, email routing, web analytics, and the KV storage described above), Stripe (our payment processor), PayPal (partner payouts), Anthropic (redacted crash log excerpts, only when an AI analysis is needed, and redacted support chat messages with the recent conversation, as described above), Discord (private notifications to us about new orders, early-access requests and launch-list signups, and the crash log bot's answers to the commands you run), and our email provider. They process data on our behalf and we don't sell or rent your information to anyone.

How long we keep it

Server files and backups are deleted within 14 days of cancellation. Billing records, including any partner code linked to your order, and partner payout records are kept for as long as tax law requires. Support emails are kept for up to 2 years. Crash logs pasted into the crash log analyzer or given to the Discord bot, and support chat messages, aren't stored by us (a chat conversation stays in your browser tab until you close it or press Start over), and rate-limit counters expire after about an hour. What we send to Anthropic for AI analysis and chat answers is handled under Anthropic's own terms and privacy policy, linked above. Early-access requests and launch-list signups are kept until you ask us to delete them.

Your rights

Email hello@dsnservers.com to ask what we hold about you, correct it, or have it deleted. We'll respond within 30 days.

Children

We don't knowingly collect personal information from children under 13. Players on your server don't need an account with us and we don't collect their details.

Refund Policy

New orders: 7-day money-back

If your first server isn't working for you, email us within 7 days of it being set up and we'll refund the full first month, no questions asked. This applies once per customer.

After the first 7 days

Plans are month to month with no contract. If you cancel, your server stays online through the end of the period you've paid for and you won't be charged again. We don't prorate unused days.

Downtime caused by us

If an outage on our side takes your server offline for more than 24 hours in a billing period, email us and we'll credit that time to your next invoice.

What isn't refundable

• Servers suspended or terminated for breaching the Terms of Service.
• Downtime caused by your own plugins, mods, configs or a Minecraft update.
• Renewals after the first month.